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Frequently Asked Questions

I live outside of the UK/Ireland and want to buy tickets, how will I get my tickets?

- Book your tickets as normal and we will aim to get your tickets to you before the show date. However, if there is not time, bring the PayPal receipt with you as your proof of purchase and booking, and you will be allowed entry into the show.

 

I'm under the age of 14, can I still go?

- We advise all venues that some of our audience members may be under 14 when we book the venues for our shows. Most will allow you in, however, you will need a ticket holding parent or guardian with you. Unfortunatly some venues have an age policy which we must adhere to and we do advise before booking, you contact the individual venues for advice on if they're allowing under 14s in as the minimum age at most venues is eight (8) plus, however some are fourteen (14) plus.

 

O2 venues are strictly 8+ only.

Bristol Thekla are strictly 14+ only.

 

 

Does my parent/guardian need a M&G ticket to be allowed entry with me?

- No, only you will need a M&G ticket. Your parent/guardian needs to purchase a standard ticket only.

 

I don't have a PayPal account, how do I book?

- PayPal will still let you proceed with the booking, you do not need an account to use the PayPal checkout system on our website.

 

When will I receive my tickets?

- Tickets will be posted out approx 7 days before the show date. We will tweet and post on Facebook when tickets are being sent. Tickets are sent out in batches. If you do not receive your ticket 7 days before the show date, or are booking within 7 days of a show, please use your PayPal receipt on the door to gain entry to the show.

 

My home address is wrong, what do I do?

- Email sales@alstarmusic.co.uk as soon as possible with your booking details, your incorrect address and the new address you need the tickets sent to. Alstar Music cannot be held responsible for tickets lost in the post or sent to an incorrect address.

 

I haven't had a confirmation, what do I do?

- The only booking confirmation you receive is your PayPal receipt, which is an automated email sent to you by PayPal. If you do not receive this, email sales@alstarmusic.co.uk with the email address linked to your PayPal account and we will check your booking.

 

Can I have a refund on my tickets if I can't attend or change my mind?

- We can't offer any refunds unless your event has been cancelled or postponed. This is the same as all ticket companies.

 

I've emailed but haven't had a reply?

- Our office hours are 10am - 6pm, Monday to Friday. Email's sent before/after those times may be checked, but not replied to instantly. During busy times, such as tour sales and tours, replies can take upto 72hrs. We do reply to all emails, however at times our emails may go into your spam/junk folder. Please always check these before resending any emails. For ticket enquiries please email sales@alstarmusic.co.uk and for general enquiries, email info@alstarmusic.co.uk

 

Can I take my camera?

- We allow cameras, however some venues do not. Currently the O2 venues only allow point & shoot cameras, anything with a detachable lens will NOT be allowed in without a photographer's pass, which we do not issue.

 

I keep asking you to come to a city, but you don't - why?

- We try our best to reach as many places in the UK as possible. Sadly we can't always reach places requested, due to availability of suitable venues. We do listen to requests for cities and venues and we are trying our upmost to reach new places.

 

Who is the support act for the show?

- We will announce support acts on our social media nearer the time of each tour. We listen to who you'd like to see and try to find the best to warm you up for the shows!

 

M&G Tickets have sold out - will there be more released?

- No, once tickets have sold out - we cannot release anymore.

 

I'm attending Birmingham/London and have received two different tickets - why?

- O2 Academy venues require you to have a barcoded ticet to enter their shows. We have to issue you with a barcoded ticket and one of our own tickets. Please always bring both to the show.

 

I've booked last minute for Birmingham/London - what do I do?

- You will need to take your proof of purchase to the Box Office on the day. Please allow extra time, as you will need to wait whilst they print you a ticket and check your entry is valid.

 

What are the times for each show?

- Times for each show on the tours are as follows - please use end times as approx, as sometimes shows can run over.

 

 

ALPHADOG FAMILY CHRISTMAS TOUR - Road Trip & HRVY Joint Headline

 

* 16th December 2017 - MILTON KEYNES - Unit Nine, 9 Bridgeturn Ave, Wolverton, Milton Keynes MK12 5QL

Doors open 2pm, show finishes approx 4pm, with M&G's taking place 4pm to 6pm.

Early VIP Ticket holders: Doors open 1pm, VIP time ends 2pm, show finishes approx 4pm

 

* 17th December 2017 - GLASGOW - Classic Grand, 18 Jamaica St, Glasgow G1 4QD

Doors open 2pm, show finishes approx 4pm, with M&G's taking place 4pm to 6pm.

Early VIP Ticket holders: Doors open 1pm, VIP time ends 2pm, show finishes approx 4pm

 

* 18th December 2017 - NOTTINGHAM - Rescue Rooms, Masonic Place, Goldsmith Street, Nottingham NG1 5LB

Doors open 6:30pm, show finishes approx 8pm with M&G's between 8pm to 10pm.

Early VIP Ticket holders: Doors open 5:30pm, VIP time ends 6:30pm, show finishes approx 8pm

 

* 19th December 2017 - BRISTOL - Thekla, The Grove, Bristol BS1 4RB

Doors open 6:30pm, show finishes approx 8pm with M&G's between 8pm to 10pm.

Early VIP Ticket holders: Doors open 5:30pm, VIP time ends 6:30pm, show finishes approx 8pm

 

* 21st December 2017 - LONDON - O2 Academy, N1 Centre, 16 Parkfield St, London N1 0PS

Doors open 6:30pm, show finishes approx 8pm with M&G's between 8pm to 10pm.

Early VIP Ticket holders: Doors open 5:30pm, VIP time ends 6:30pm, show finishes approx 8pm

 

* 22nd December 2017 - DUBLIN - The Academy, 57 Abbey Street Middle, North City, Dublin 1, Ireland

Doors open 6:30pm, show finishes approx 8pm with M&G's between 8pm to 10pm.

Early VIP Ticket holders: Doors open 5:30pm, VIP time ends 6:30pm, show finishes approx 8pm

 

 

BRONNIE - Rejex Tour

 

* 13th January 2018 - GLASGOW - Classic Grand, 18 Jamaica St, Glasgow G1 4QD

Doors open 2pm, show finishes approx 4pm, with M&G's taking place 4pm to 6pm.

 

* 14th January 2018 - BIRMINGHAM - O2 Academy2, 16-18 Horse Fair, Birmingham B1 1DB

Doors open 2pm, show finishes approx 4pm with M&G's between 4pm to 6pm

 

* 20th January 2018 - MANCHESTER - ** VENUE CHANGE ** - The Factory, 112-118 Princess Street, Manchester M1 7EN ** ALL TICKETS REMAIN VALID **

Doors open 2pm, show finishes approx 4pm, with M&G's taking place 4pm to 6pm.

 

* 21st January 2018 - LONDON - O2 Academy, N1 Centre, 16 Parkfield St, London N1 0PS

Doors open 2pm, show finishes approx 4pm, with M&G's taking place 4pm to 6pm.

 

* 28th January 2018 - LIVERPOOL - Zanzibar, 43 Seel St, Liverpool L1 4AZ

Doors open 2pm, show finishes approx 4pm, with M&G's taking place 4pm to 6pm.

 

 

DANNY BOYLE - Showcase

 

* 4th February 2018 - GLASGOW - Audio, 14 Midland Street, Glasgow G1 4PP

Doors open 2pm, show finishes 4pm, with M&G's taking place 4pm to 6pm.

 

 

BACK IN THE DAY FT. 5IVE & 911

 

* 24th March 2018 - NEWCASTLE - 1 Close, Newcastle upon Tyne NE1 3RQ

Doors open 7pm

911 M&G's take place at 5pm (Please be at the venue for 4:45pm)